Privacy Policy for Follow Away

1. Information We Collect

1.1 Information You Provide

• Account information: When you register or sign in (including anonymous sign-in), we collect: Email address (when you create an account or sign in with email), Display name (optional), Account type and subscription status (e.g. free, premium)
• Profile and preferences: Home postcode (for distance and journey calculations), Selected football team(s), Nearest or preferred train station, Notification preferences (e.g. match reminders, check-in reminders, weather alerts)
• Check-in data: When you mark that you are attending or check in to a fixture, we store your user ID, the fixture details, and check-in time. We do not store precise location coordinates unless you use a location-based check-in feature, in which case we may use your device location only to verify proximity at the time of check-in.

1.2 Information Collected Automatically

• Device and app usage: We may collect device type, operating system, app version, and general usage data to operate the app and fix issues.
• Push notification token: To send you push notifications (e.g. match reminders), we store a push token (FCM on Android, APNs on iOS) associated with your account. This is necessary to deliver notifications you have opted into.

1.3 Location Information

• Postcode: You may provide your home postcode. We use it to calculate distances and travel options to venues. We do not use it to track your real-time location.
• Device location: The app may request location permission for features such as: Showing your position on a map when planning travel, Location-based check-in at a venue (if applicable). Location is used only when the app is in use (and, if you have granted it, in the background only where required for a feature). We do not continuously track your location. You can revoke location permission in your device settings at any time.

1.4 Information We Do Not Collect

We do not sell your personal data. We do not collect sensitive categories of data (such as health, race, religion, or political views) unless you voluntarily provide something in a free-text field.

2. How We Use Your Information

We use the information we collect to:

• Provide the app: Show fixtures, teams, venues, travel options, and distance/journey information based on your postcode and preferences.
• Manage your account: Create and maintain your profile, sync your postcode and team selection across devices when signed in, and manage subscriptions.
• Send notifications: Send you local and push notifications you have opted into (e.g. match reminders, check-in reminders, weather).
• Improve the app: Understand usage and fix bugs; we do not use your data for advertising profiling.
• Comply with law: Where required by law or to protect our rights and users' safety.

3. Legal Basis (where applicable)

• Contract: Processing necessary to provide the app and your account (e.g. profile, subscriptions, check-ins).
• Consent: Where we ask for consent (e.g. push notifications, location for specific features). You can withdraw consent in app or device settings.
• Legitimate interests: Improving the app, security, and analytics in a minimal way that does not override your privacy.

4. Data Sharing and Third Parties

We do not sell your personal information. We share data only as follows:

5. Data Retention

• Account and profile: Retained while your account exists. After you delete your account, we delete or anonymise your profile and related data within a reasonable period (e.g. 30 days), except where we must keep data for legal or safety reasons.
• Check-ins: Retained as long as needed for the feature and then removed or anonymised in line with account deletion.
• Push token: Removed when you turn off notifications or delete your account.
• Logs and backups: May be retained for a limited time for security and troubleshooting, then deleted.

6. Security

We use industry-standard measures (including Firebase security rules, HTTPS, and secure storage) to protect your data. No system is 100% secure; we will notify you and regulators where we are legally required to do so if a breach affects your personal data.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update your profile in the app (postcode, team, preferences) or ask us to correct inaccuracies.
• Deletion: Delete your account from the app (e.g. in Settings). We will delete or anonymise your data as described in Section 5.
• Opt out of notifications: Disable push and/or in-app notification preferences at any time.
• Revoke location: Turn off location permission for the app in your device settings.
• Data portability: Request your data in a portable format where technically feasible.

To exercise these rights, use in-app options or contact us using the details in Section 10. If you are in the UK or EEA, you may also have the right to complain to your data protection authority.

8. Children's Privacy

Follow Away is not directed at children under 13 (or 16 in the EEA/UK where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. International Transfers

Your data may be processed in the United Kingdom, the European Economic Area, and the United States (e.g. Firebase/Google, Expo). We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy in the app and/or at the URL where this policy is published, and will update the "Last updated" date. For material changes, we may notify you in the app or by email where we have it. Continued use of the app after the effective date means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

• Email: hello@followaway.com
• App / Play Store listing: You can also use the support link from the app's store listing.